Privacy Policy

Privacy Policy

Last updated: 23/06/2025

At Tickets to Dreamland, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website or services.

1. Who We Are

Tickets to Dreamland is a UK-based company offering prize competitions for holiday experiences. Our website address is: [www.ticketstodreamland.com].

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data: Full name, title, date of birth.

  • Contact Data: Email address, phone number, billing/shipping address.

  • Payment Data: Limited payment details processed securely via our payment provider (we do not store card information).

  • Technical Data: IP address, browser type, device identifiers, and analytics via cookies.

  • Usage Data: Information about how you use our website and interact with competitions.

  • Marketing Preferences: Your choices about receiving marketing communications.

3. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g. signing up, entering a competition, contacting support)

  • Automated technologies (e.g. cookies, analytics tools)

  • Third-party services (e.g. payment providers, marketing platforms)

4. How We Use Your Data

We use your personal data to:

  • Process competition entries and manage prize draws

  • Communicate with you regarding entries, results, and updates

  • Personalise your website experience

  • Comply with legal obligations (e.g. verifying winners)

  • Send marketing communications (if you opt in)

  • Improve our services and customer experience

5. Legal Basis for Processing

We rely on the following legal grounds under GDPR:

  • Performance of a contract – to process your competition entry

  • Consent – for marketing communications and cookies

  • Legitimate interests – to improve services and protect against fraud

  • Legal obligation – where required by law (e.g. verifying identity)

6. Who We Share Your Data With

We only share your data when necessary, including with:

  • Payment processors (e.g. Stripe)

  • Marketing platforms (e.g. email providers)

  • Analytics services (e.g. Google Analytics)

  • Delivery partners (to arrange prize fulfilment)

  • Legal or regulatory authorities if required

We do not sell your data to third parties.

7. How Long We Keep Your Data

We retain your data only as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Meet legal and regulatory requirements

  • Handle potential disputes or fraud prevention

Marketing preferences can be updated or withdrawn at any time.

8. Your Rights

Under UK GDPR, you have rights including:

  • Access – request a copy of your data

  • Correction – fix inaccurate or incomplete data

  • Erasure – ask us to delete your data (“right to be forgotten”)

  • Objection – stop certain types of processing

  • Restriction – limit how we process your data

  • Data portability – receive your data in a transferable format

To exercise your rights, email us at [Info@ticketstodreamland.com].

9. Cookies

We use cookies and similar tracking technologies to enhance user experience, analyse traffic, and offer relevant promotions. For more information, please see our [Cookie Policy].

10. Data Security

We implement appropriate technical and organisational measures to safeguard your data, including encryption, access controls, and secure hosting.

11. International Transfers

If we transfer your data outside the UK or EEA, we ensure it’s protected by appropriate safeguards such as standard contractual clauses.

12. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies independently.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Tickets to Dreamland
Email: [Info@ticketstodreamland.com]